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FAQ

Lotus Trolley Bag

How do I shop with the Lotus Trolley Bag?

The Lotus Trolley Bag is the easiest, fastest, and greenest way to shop! Spread the bags out in your cart to stay organized while you shop. At checkout, unload one bag at a time so your groceries remain sorted just the way you like them. When you return to your car, lift the bags by the rods to redistribute the weight and move the bags from cart to car like a champion. Want more shopping tips? Learn how to master the "Lotus Trolley Bag shop" here.

How do I place the Lotus Trolley Bags inside the cart?

The bags and rods are tapered in size to be narrow at the front of the cart and wider in the back where the kiddo sits. Place your LTB in the cart, making sure the outer, largest bag is in the back, closest to you. Then spread the bags toward the front of the cart. Velcro connects the bags to each other so no loose items will fall to the bottom of the cart while you shop. Once your bags are properly in the cart, tuck in any handles. For more details, check out this blog post.

What size shopping carts do Lotus Trolley Bags fit inside?

Our bags were designed to fit most major grocery outlets shopping carts. The fit nicely into Walmart, Target, Whole Foods, Woolworths, Coles, Giants, Ralphs, Sprouts, Natural Grocers, Kroger, Albertsons and so much more. We recommend our Wide Club Cart version for bulk shopping at stores like Costco, Sam's Club, and ALDI.

How do I roll up Lotus Trolley Bag?

The Lotus Trolley Bag rolls up into a lightweight over-the-shoulder carrier. To roll up your bags, start by laying the largest bag flat with the Lotus logo facing down. We like to flatten the bag along its original creases. Then, stack the three remaining bags largest to smallest, this time with the Lotus logo facing upGrab the velcro tab at the bottom of the biggest bag and roll up to meet the velcro strip right above the Lotus logo. Use the closure loop to secure the shoulder strap. Need a visual? Watch this video to see the roll up in action.

Will the Lotus Trolley Bag still fit in my cart with my kiddo sitting in the child seat?

We designed the Lotus Trolley Bag to make grocery shopping easier for everyone! That means the mommas too. All four bags will fit in the cart when the child seat is down. If you want the bags to spread open wider, detach one of the bags leaving three in your cart for shopping.

Can Lotus Trolley Bags be machine washed?

Yes! Simply slide out the rods and toss the bags in the washing machine. Wash on a cold, gentle cycle and hang dry. Then reinsert the rods. The insulated bag should not be machine washed. Instead, use a safe disinfectant to wipe down the interior. Learn more about how to wash your Lotus Trolley Bag here.

How much weight can the Lotus Trolley Bag hold?

Each of the four bags can hold over 50 pounds per bag. That's 200 pounds per Lotus Trolley Bag! Our bags feature high quality double stitching, making them the most durable and sturdy bags on the market! 

How do I use the insulated bag?

The Lotus Trolley Bag and Club Cart Trolley Bag include a large insulated. Use your insulated bag to store your cold or hot items for up to four hours. No more ice cream melting on the way home from the store! To clean the insulated bag, Simply use a safe disinfectant to spray and wipe down the interior lining.  

What are Lotus Trolley Bags made from?

Quality was the most important thing for us. To ensure our bags hold all the groceries you can carry we used a strong 120 gsm non woven fabric that is double stitched, durable & washable. The mesh component is made from the same netting that can be found in travel cots, ensuring optimum strength.

What are the Lotus Produce Bags made from?

Our produce bags are made from polyester and are double-stitched on the sides for increased strength and support. They’re soft and incredibly durable with no risk of tears, and a secure drawstring with a lock to keep contents safe. They can be machine or hand washed hundreds of times.

What is your return policy?

Our goal is to provide the best eco-friendly bags you have ever owned. That’s why we offer a 100% Love It Guarantee! If you are not completely satisfied with your order, simply contact us within 60 days of receiving your order for a full refund. We'll send you instructions to return your product(s). Once we receive your return, we will issue a full refund. Refunds typically take 3-5 business days to process.

 

Where do you ship and how much does it cost?

At this time, we only ship with in the U.S. We offer free standard shipping for all U.S. orders. Standard shipping typically arrives within 3-5 business days. Expedited 2-day shipping is also available for all our products for an additional cost. When you are ready to check out, you will be offered both free and expedited shipping. Select the shipping method that is best for you.

When your order ships, we'll send an email confirmation with a tracking ID so you know exactly where your package is and when it will arrive.

Orders are shipped in plastic-free, friendly packaging.

How can I contact you?

For general inquiries and returns, please contact us here. We monitor our inbox closely and usually respond within 24-72 hours. 

Where can I find you on social media?

Let's connect! Find us on all your favorite social platforms and apps. Post photos of you with Lotus bags and share them with #lotustrolleybag.
Lotus Sustainables on Facebook
Lotus Sustainables on Instagram 
Lotus Sustainables on Twitter
Lotus Sustainables on Youtube
Lotus Sustainables on Pinterest
 

Do you collaborate with bloggers and social media influencers?

Yes. If you’d like to partner with us, please contact us. Or send us a direct message on your favorite social app.

Do you do custom or private label products?

Yes. Customize our bags with your logo and label. Please reach out to promo@lotustrolleybag.com if interested. Or learn more about our wholesale and private label opportunities.

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